"Satisfied Customer"

<<The following is a letter received on 2/28/08 from a Gardner-White customer. Click here to see if we deliver to your area.>>

February 28, 2009

Gardner-White Furniture
W. 8 Mile Road Store
Southfield, Michigan

Dear Management;

I wanted to share with you a  "Satisfied Customer" story.

A couple weeks ago, my daughter and I went into the Gardner-White Furniture store on W. 8 Mile Road looking for living room furniture. (Jessie Turner our salesman) Jessie made us feel like he was truly glad we had come for a visit. He was patient in answering all of our questions, and offered suggestions and other optiong which were greatly appreciated. My daughter had been in the store previously, and purchased furniture and she said both times, Jessie's patience and friendliness each time never wavered. Each time, she got the same professionalism, courtesy and undivided attention - which is why we asked for Jessie when we entered the store.

Not sure if this was part of the job, or just plain courtesy on the employee's part - Jessie sat on the furniture with us and relaxed and gave his personal opinion of our choice of furniture, from a personal standpoint. No pressured sales tactics, no encouragement to buy, just open friendly conversation. His honesty was greatly appreciated!

We had some issues with our delivery time and date - Jessie handled it like a pro. We couldn't have asked for better concern or service. Jessie assured us - if there is anything that could be done - he'd do his best to make it happen - greatly appreciated!

We think Jessie Turner is a valuable asset to your corporation, and I wanted to let you know what a wonderful job he did - and we will definitely come back and look for Jessie with any future purchases - or other family or friends purchases.

Again, thanks to Jessie Turner, from another satisfied customer.

Hats off to you and your wonderful staff at Gardner-White Furniture.

Bernice James-Moore