The Last Word Blog of Gardner-White Furniture and Mattress Stores Detroit Michigan

Another Thrilled Gardner-White Customer!

We received this email today from a happy Gardner-White customer!  We are honored to have earned your business. Thanks for shopping at Gardner-White.

Name: D M

Message:
Hello:



I wanted to write Gardner White to compliment the company on a recent purchase experience I had at the 14 Mile store.  My wife, son and visited the 14 Mile store this past Sunday and purchased a pine bed.  The service we received from the sales staff was excellent!  What I liked most about it is that there was no sales pressure.  Even when I expressed some interest in a much more expensive product (mattresses) compared to the one we purchased. My questions were answered in a comprehensive and respectful manner and all of the sales staff was very friendly and helpful.  It is exactly this type of experience that will make me choose Gardner White for future furniture purchases versus your competitor(s).  When I picked up the furniture, one of the pcs. was actually incorrect, but GW compensated me by bringing out the correct pc. to my home this morning.  Overall is was a great experience and I hope corporate forwards this message to the 14 mile store manager to encourage all the
 employees there, and specifically the saleswoman that helped us.

Make my Day! A Great Gardner-White Shopping Experience!

I am always thrilled to hear from a happy Gardner-White customer.  We thank our friends at Serta for forwarding this email to us.  We are proud to be this area's exclusive distributor of the Trump line of bedding.

From: 
Date: Mon, 23 Aug 2010 20:42:13 -0700 (PDT)
To: <FBCustomer@serta.com>
Subject: product question


 
I just have a quick question.  I won a Counting sheep from a Serta Fackbook Contest and when it arrived was pleasantly surprised as it was one that I've never seen, was a #9 special addition Trump sheep.  The funny thing is not even 2 weeks ago I took delivery of my king Size Serta Trump Metropolition eurotop Mattress.  I have quite the collection of counting sheep but I'm missing one key sheep and that is #1, if you happen to have one available for purchase or something please let me know would be more then happy to give him a new home with my flock.
 
I love my new mattress one of the best purchases I could've ever made.  I looked at several different brands and types and was set to get a different brand the the store ironically pissed me off so went looking at one more store to see if I couldn't find one.  The salesman actually listened to what I wanted, what I needed, what I liked and idee what I was willing to spend and was shown Temperpedic and the Trump, not a temperpedic person at all so we just skipped right over that.  I was treated very professionally and Gardner-White Furniture in Canton MI along with my salesman "big Jim " represent Serta very well.
 
Please let me know on the Sheep and thank you for your time
 

 

What's The Connection: Why Is A Furniture Store Sponsoring The #140Conf Detroit About the Real Time Web?

We asked Leslie Carothers (@tkpleslie) ,CEO of The Kaleidoscope Partnership and Gardner White Furniture's social media agency, why one of our two major sponsors for our Detroit #140conf on Oct. 20th is a furniture store. 

Here's her response:

"When we were first hired by Gardner White Furniture (@GardnerWhite), we were tasked with coming up with innovative ways to engage young families, their next generation of customers, with the Gardner White brand. The Gardner White value proposition has always been: "Providing value for  families." 

After listening closely for 3 months on Twitter to what people in Detroit  were discussing, we could see what they really cared most about was the future of their city and whether or not there would be job opportunities there for them and their families so they could stay. It's no secret that Detroit has had major issues with unemployment which has resulted in the loss of many young families who have been forced to live elsewhere in order to create a secure future for themselves and their children.

We also could hear that many people in Detroit loved their city passionately and we saw that there were many grassroots efforts underway to rebuild and rebrand Detroit that were not getting any attention in the local or national press. 

So, in the spring of this year, the owner of Gardner White Furniture, Barb Tronstein (@BarbTronstein) agreed to our idea to hold a "Brainstorm For Positive Detroit" meeting in Detroit. We had no idea if anyone would show up or not. The entire meeting was set up through Twitter and via phone with the local help of Eric of Urbane Apartments (@Eric_Urbane) and was held at his co-working space, @Urbane_Space. 

On the night of the event, approximately 20 people showed up. Barb and I were both surprised at this turnout since neither one of us had ever met anyone who showed up. Barb and I  listened and took notes. Afterwards, Barb and I discussed what she heard, and what she heard was this, "What everyone really wants to have are opportunities for their businesses so they can grow and succeed and stay here with their families." 

Enter the #140conference. As everyone reading this knows, the #140conf is the most famous conference in the world about the impact of the real time web on businesses and individuals, attracts the world's best speakers in whatever city it is held in, and gets an enormous turnout-both online and offline. 

We proposed to Barb that Gardner White sponsor the conference as a way to show that she really heard the group that night and took meaningful action. Why is sponsoring the #140conference taking meaningful action? Because the #140conf provides excellent networking opportunities for the people that attend. These networking opportunities lead to jobs. Jobs lead to Detroit's young families feeling confident enough to stay in Detroit, buy a home or rent an apartment and, eventually, furnish it.

Is this a huge leap of faith for a furniture store? Yes, but Barb is willing to trust us that you, the young Detroit families will *get* what she is doing , appreciate the guts it took for a 92 year old,  established furniture store to go so far *out of the box* with social media and respond back to her in a way that allows a businesswoman to know the risk she took in investing financially in the #140conf and the personal time she has committed in this brand new way to *provide value to Detroit families" has been heard by and appreciated. 

As Gardner White 's social media agency, what do we hope for? We hope the young families of Detroit will consider thanking @barbtronstein and/or @GardnerWhite publicly on Twitter and *like* their Facebook Page: http://facebook.com/GardnerWhiteFurniture. Most of all, we hope the young families of Detroit and greater Michigan will shop online at http://gardner-white.com or stop into one of their seven Detroit locations to see how their merchandise has changed in significant ways to reflect your more modern, urban tastes and to discover the values Gardner White's  partnership with Best Buy can bring to your enjoyment of your homes- and to let Barb know that afterwards -via Twitter or email. 

Ultimately, what Barb and Gardner White's support allows us to do is create a full circle of *wins* for everyone involved-the #140conf volunteers like @adrianpittman who is heading up the effort, @estrellabella10 who is doing an amazing job with speakers, @ericafinley @DaveMurr, @djmeph and all the other volunteers giving so generously of their time, the young families of Detroit, Christopher Barger (@cbarger) of @Buick (the other major sponsor at this time and the chief catalyst for attracting Jeff's conference to Detroit in the first place) and, lastly, Jeff and his organization for having the faith to bring the #140conf to Detroit and trust that his time would be well rewarded.

Lastly, Barb hopes her support helps the city of Detroit wins. She hopes the international attention the #140conf receives will put Detroit firmly back on the map in the minds of investors everywhere and let them know that Detroit is a viable and desirable place to invest so they will come to Detroit and help rebuild it for the families Gardner White hopes to serve for the next 92 years.

Gardner White IS changing and finding innovative new ways to "provide value to Detroit families." We're simply happy to be part of helping Gardner White create the *winning circle* using the real time web.

 

Customers Excited About Their Room that Rocks

Check out this recent customer mention from the blog post "The Road to Adulthood."

Sunday, February 21, 2010

And another one bites the dust.... In a good way!!

I have another thing to cross off my list today! Justin and I went out to Gardner White to find some furniture for our apartment, and we ended up finding one of those "couch with TV" packages that comes with not only a 42 inch LCD TV, but also a WII!!!!!!!!!! I'm so excited. As soon as it comes, I'm going out to buy Wii fit and Wii sports because I'm all about the bowling game. I think I might be more excited about the Wii then the furniture, lol. I haven't done much as far as packing goes, but I'll get to it this week. I am planning on doing nothing this week but packing (and working) so I can get it all done by D-Day.

From all of us at Gardner-White, congratulations on your wedding Emily & Justin... we hope you enjoy your new furniture.

Gardner-White makes it easy to buy a Tempur-Pedic Sleep System

People who buy and Tempur-Pedic love them. Gardner-White makes it easy for you to join the ranks of happy Tempur-Pedic owners.  Read this study :

"Consumer Study

At Tempur-Pedic, we don’t simply bring you a bed to sleep on — we believe a bed should do more.

Your bed should always give you comfort….

• More than 90% of Tempur-Pedic owners rated the comfort of their Tempur-Pedic bed as Excellent or Very Good.*
• 93% of Americans say sleep brings them pleasure.**
• 97% of Americans say that the comfort of a mattress can affect how well they sleep.*

Your bed should make your stress go away….

• 97% of Americans say sleep is effective for relieving stress.**
• Most Americans (94%) say their lives feel less stressful when they’ve slept well.**

Your bed should relieve your pain, not add to it….

• 85% of Americans say sleep is effective at relieving pain.**
• 90% of Americans say they use sleep as nighttime therapy.**

 

People who buy Tempur-pedic beds love them here's the proof:

*Tempur-Pedic Consumer Profile Study (December2006), Conducted by The Blackstone Group
**National Wellness Survey (April 2007) – Conducted by Majority Opinion Research

In a Consumer Study (December 2006) of Tempur-Pedic owners, conducted for Tempur-Pedic by The Blackstone Group, the following results were reported:

• 93% describe the quality of their Tempur-Pedic bed as Excellent or Very Good.
• More than 90% rated the comfort of their Tempur-Pedic bed as Excellent or Very Good.
• Nearly 73% rate the value for the money of their Tempur-Pedic bed as Excellent or Very Good.
• 94% of owners say their Tempur-Pedic bed Met or Exceeded their expectations.
• Nearly 9 out of 10 (88%) owners described themselves as Extremely or Very Satisfied with their Tempur-Pedic bed.
• 85% of owners said they were Extremely or Very Likely to recommend Tempur-Pedic to family or friends.

On average, Tempur-Pedic owners report telling 12 people about their new mattress.

• Of those owners who recommended Tempur-Pedic to friends or family, 22% report at least one purchased a Tempur-Pedic.
• More than ¾ of Tempur-Pedic owners said Tempur-Pedic was the most likely brand of their next mattress.

Owner survey conducted by Alpert O Neil Tigre & Co.

Gardner-White makes it easy for you to be a Tempur-Pedic owner.  Here's why:

*Take up to 5 years to pay interest free. * Every model instock for Free Next Day Delivery *Free HDTV from Best Buy with purchase.  Check us out today. Buy in store or by phone. www.gardner-white.com

Gardner-White wants to hear from you.

  We know that the most important people at Gardner-White are our customers.  You are the people who allow us into your homes. All of us are dedicated to providing you with the best furniture values and service.  Thats why we get really excited when you let us know what you think:

"Delivery Men were friendly and helpful-Thanks"-D. R. Shelby Township

"Just wanted to say I love my set"-J.K. Bruce Township

"Ron Torres was excellent, great customer service and your delivery team was exceptional. Thank you"-W.E. New Baltimore

"Very professional delivery team and sales person. No Pressure"-D. F. New Boston

"Well made, good quality, exceptional value for beautiful bed. Very happy! We had been looking.."S.G. Clinton Township

Rest assured we read very comment.  Your opinions matter.

Discover the Tempur-pedic Difference at Gardner-White

  Gardner-White sells lots of different mattresses. Mattresses come in a variety of comfort levels and firmness. There is one to fit everyone and we would be happy to help you find that perfect mattress. It you are even thinking about buying a new mattress I urge you to consider a Tempurpedic sleep system.

  Tempur-pedic owners are passionate about their beds.  I sure am. It is the most comfortable mattress I have ever owned. Take a look at this:

Consumer Study

At Tempur-Pedic, we don’t simply bring you a bed to sleep on — we believe a bed should do more.

Your bed should always give you comfort….

• More than 90% of Tempur-Pedic owners rated the comfort of their Tempur-Pedic bed as Excellent or Very Good.*
• 93% of Americans say sleep brings them pleasure.**
• 97% of Americans say that the comfort of a mattress can affect how well they sleep.*

Your bed should make your stress go away….

• 97% of Americans say sleep is effective for relieving stress.**
• Most Americans (94%) say their lives feel less stressful when they’ve slept well.**

Your bed should relieve your pain, not add to it….

• 85% of Americans say sleep is effective at relieving pain.**
• 90% of Americans say they use sleep as nighttime therapy.**

*Tempur-Pedic Consumer Profile Study (December2006), Conducted by The Blackstone Group
**National Wellness Survey (April 2007) – Conducted by Majority Opinion Research

At Tempur-Pedic, we don’t simply bring you a bed to sleep on; we bring you the promise of “night-time renewal for your body and your mind. It’s like no other bed you have ever experienced. You don’t have to take our word for it…

In a Consumer Study (December 2006) of Tempur-Pedic owners, conducted for Tempur-Pedic by The Blackstone Group, the following results were reported:

• 93% describe the quality of their Tempur-Pedic bed as Excellent or Very Good.
• More than 90% rated the comfort of their Tempur-Pedic bed as Excellent or Very Good.
• Nearly 73% rate the value for the money of their Tempur-Pedic bed as Excellent or Very Good.
• 94% of owners say their Tempur-Pedic bed Met or Exceeded their expectations.
• Nearly 9 out of 10 (88%) owners described themselves as Extremely or Very Satisfied with their Tempur-Pedic bed.
• 85% of owners said they were Extremely or Very Likely to recommend Tempur-Pedic to family or friends.

On average, Tempur-Pedic owners report telling 12 people about their new mattress.

• Of those owners who recommended Tempur-Pedic to friends or family, 22% report at least one purchased a Tempur-Pedic.
• More than ¾ of Tempur-Pedic owners said Tempur-Pedic was the most likely brand of their next mattress.

 The unique feel and support system is truly amazing.   We believe in Tempurpedic at Gardner-White. They really are different from a conventional sleep system.  Only Gardner-White:

* Has every Tempur-pedic model in stock

* Free Next Day Delivery

*Take up to 5 years to pay interest free

* Free HDTV from Best Buy

*Factory trained Sleep Experts

No one else can offer you all that and a great nights sleep!

If you are a Tempur-pedic sleeper we would love to hear from you. Tell us why you love your mattress.

Pick Your Favorite Room! Gardner-White wants to hear from you!

 Let us know what you think. We would love your feedback.  As you visit our website and view our furniture let us know what you think. Are you finding the sofas, recliners, bedroom or dining room you want?  Which style is your favorite?  Not finding what you need-please let us know.

Do you have Gardner-White furniture in your home? If you love the look please post a comment with a picture of your room.  Have an interesting decorating tip? Please share it with us. 

The Gardner-White team is dedicated to bringing you the best furniture values.  We want to be your source for quality at a value price.  That is our mission. We want to make it easy for you to purchase. We make sure you have the best finance options.  Let us know how we are doing. Thanks for your feedback.

Thank-you Gardner-White customers

Gardner-White is proud to be celebrating our 96th birthday.  We know that the most important people we talk to everyday are customers. Helping people turn their houses into homes is what we do at Gardner-White.  We are thrilled to hear from some of our happy customers.  Listen to what they have to say:

Carmen-" The prices beat all the competitor's prices"

Lisa-"The salespeople do not pressure me..I love to save money here."

Palis-"..Unbelievable choices here! The price is what brings us back."

Aram-"I just moved here. The people at my new job all recommended Gardner-White. Right away I felt like family. I saved thousands and that is what I needed."

Beth and David-" I see quality here-I don't see that in other stores."

We promise you and all our other customers that we will continue to work hard to bring you the home you want at bargain prices.  Service and deals-those are the Gardner-White advantages.  Check us out.

We Love Making Our Customers Happy!

  All of us on the Gardner-White team work hard to make you happy.  Helping you turn your home into a beautiful, cozy and inviting sanctuary is what we do every day.  Buying new furniture should be fun!  Listen to what our customers have to say about their Gardner-White experiences:

"Everyone from the salesman to the delivery guys were so nice-the delivery guys delivered our couch last year and remembered us! It was cute! "  N.W. Melvindale, Mi

"Out of all the furniture stores, your store is the only one that had friendly sales people and help with the customer needs." R. T. Detroit

"We are enjoying our sectional couch in our family room. It is beautiful. It was one of the easiest purchases we've ever made.  Completely satisfied." M.K.  Livonia

"I was very very pleased with my sales associate and delivery.  This was my first purchase from G.W. and I will definitely be back." K.W. Columbus

"We love our leather furniture it soft and very comfortable. The whole transaction was very smooth. Thank you"  C.R. Algonac

Check us out!!